playzon Privacy Policy

01 Overview & Scope

This Privacy Policy describes how playzon, a PAGCOR-licensed online gaming platform operating at playzon.net, collects, processes, stores, and protects the personal information of its registered players and website visitors. It applies to all services offered through the playzon platform, including bingo games, slot machines, live casino offerings, and sports betting markets.

playzon operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC). We are also subject to data handling obligations under PAGCOR's regulatory framework for licensed online gaming operators in the Philippines.

This policy governs data collected from players based primarily in the Philippines, including those accessing the platform from Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions across the archipelago. If you access the playzon platform from outside the Philippines, please be aware that your data will be processed in accordance with Philippine law.

02 Data We Collect

playzon collects personal information through several channels — directly from you during registration and account use, automatically through platform interactions, and from third-party sources where required for compliance purposes.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile number, residential address.
• KYC documents: Government-issued photo ID (Philippine National ID, passport, driver's license, SSS/GSIS ID), proof of address, and source-of-funds documentation as required by PAGCOR AML regulations.
• Financial information: Payment method details associated with GCash, PayMaya, BPI, BDO, or Metrobank accounts used for deposits and withdrawals. playzon does not store full card or bank account numbers — payment processing is handled by certified third-party processors.
• Communications: Messages sent to our support team via live chat or email, including the content of inquiries and complaints.
• Responsible gaming preferences: Deposit limits, session reminders, loss limits, cooling-off periods, and self-exclusion requests you configure on the platform.

2.2 Data Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited, games played, wagers placed, session duration, click paths, and feature interactions.
• Location data: Approximate geographic location inferred from your IP address, used to verify you are accessing the platform from within the Philippines in compliance with our PAGCOR license scope.
• Transaction logs: Records of all deposits, withdrawals, wagers, and bonus redemptions associated with your account.
• Cookies and tracking technologies: As described in Section 8 of this policy.

2.3 Data from Third Parties

• Identity verification providers: Where automated KYC checks are performed, we may receive verification status data from licensed identity verification service providers.
• Payment processors: Transaction status, confirmation references, and fraud risk signals from payment partners.
• PAGCOR and regulatory bodies: In specific compliance scenarios, playzon may receive information from or share information with PAGCOR and other Philippine regulatory authorities.

03 How We Use Your Data

playzon uses your personal information for the following specific purposes:

Where playzon uses your data for marketing purposes, this is always on an opt-in basis. You can withdraw your marketing consent at any time by updating your account communication preferences or contacting our support team.

04 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, playzon processes your personal information on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations to you as a registered player — including account management, payment processing, and game delivery — is based on the contract between you and playzon.
• Legal obligation: Certain processing activities — particularly KYC verification, AML monitoring, and regulatory reporting — are mandatory under PAGCOR rules, Philippine anti-money laundering laws, and the Data Privacy Act itself.
• Legitimate interests: playzon processes some data — such as fraud detection signals, platform security logs, and responsible gaming monitoring — based on our legitimate interest in operating a safe, compliant, and fair gaming environment.
• Consent: Where processing is not required by law or contract — such as sending promotional emails or SMS — we rely on your explicit, freely given consent. You may withdraw consent at any time without affecting your ability to use the platform.

05 Data Sharing & Disclosure

playzon does not sell your personal data. We share your information only in the following limited circumstances:

5.1 Service Providers

We engage carefully vetted third-party service providers to support platform operations. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank partner networks), identity verification providers, cloud infrastructure providers, game software studios, and customer support platforms. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to playzon.

5.2 Regulatory and Law Enforcement Authorities

playzon will disclose personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. We may also disclose data to law enforcement agencies where there is a credible suspicion of criminal activity, fraud, or a threat to the safety of individuals.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of playzon's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new data controller in advance, in compliance with the Data Privacy Act.

5.4 With Your Consent

Aside from the circumstances listed above, playzon will only share your personal data with third parties where you have given your explicit, informed consent to that specific disclosure.

06 Data Retention

playzon retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine laws and PAGCOR regulations. The following general retention periods apply:

• Account and KYC data: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act (AMLA).
• Transaction records: Retained for a minimum of 5 years following the date of each transaction, as required under Philippine AML regulations.
• Customer support communications: Retained for 2 years following the resolution of each support interaction, or longer if the matter remains subject to a legal dispute or regulatory inquiry.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, at which point your data will be removed from active marketing lists promptly.
• Technical and usage logs: Retained for up to 12 months unless required for longer periods for security or compliance investigations.

Upon expiration of the applicable retention period, playzon securely deletes or anonymizes personal data in accordance with its internal data lifecycle management procedures.

07 Security Measures

playzon implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Key security measures include:

• Transport Layer Security (TLS): All data transmitted between your browser and the playzon platform is encrypted using current TLS standards.
• Encrypted data storage: Sensitive personal data and identity documents stored on playzon servers are encrypted at rest using AES-256 or equivalent encryption standards.
• Access controls: Personal data is accessible only to playzon staff and service providers who have a legitimate need to access it for their specific role. Role-based access controls and audit logging are applied throughout the platform.
• Two-factor authentication (2FA): playzon supports 2FA for player accounts to protect against unauthorized login attempts.
• Security monitoring: playzon's infrastructure is monitored continuously for security threats, anomalous activity, and potential data breaches.
• Staff training: All playzon staff with access to personal data receive regular data privacy and security training.

08 Cookies & Tracking

playzon uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyze usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged into your account. These cannot be disabled without impairing core platform functionality.
• Functional cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations.
• Analytics cookies: Help playzon understand how players use the platform — which pages are visited most, where players encounter difficulties, and how features perform. This data is aggregated and used to improve the platform experience.
• Security cookies: Used for fraud detection and to identify suspicious login behavior patterns that may indicate account compromise.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform. playzon does not use third-party advertising cookies or behavioral tracking cookies that share your data with external advertising networks.

09 Your Data Subject Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by playzon:

To exercise any of these rights, please contact playzon's Data Privacy Officer at [email protected]. Please include your full name, registered email address, and a clear description of the right you wish to exercise. playzon will respond to all valid data subject requests within 15 business days, in line with NPC guidelines. Some requests may be subject to identity verification before we can process them.

If you believe that playzon has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10 Minors & Age Restriction

The playzon platform is strictly prohibited for use by individuals under the age of 21, in compliance with PAGCOR regulations governing online gaming in the Philippines. playzon does not knowingly collect, process, or store personal information from persons under 21 years of age.

If you are a parent or guardian and believe that a minor has registered or attempted to register on the playzon platform, please contact us immediately at [email protected]. Upon verification of the complaint, playzon will immediately close the account, delete all personal data associated with it, and refund any deposited funds in accordance with applicable regulations.

During the registration process, playzon collects date of birth information and performs age verification checks as part of its KYC process to enforce the 21+ age requirement. Any account found to belong to an underage individual following registration will be suspended and referred to PAGCOR in accordance with regulatory obligations.

11 Changes to This Policy

playzon reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, PAGCOR regulatory requirements, or platform features. When changes are made, the updated policy will be published at playzon.net/privacy-policy with a revised effective date.

For material changes that significantly affect how we process your personal data, playzon will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect. Continued use of the platform following notification of material changes constitutes your acknowledgment of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how playzon protects your personal information. If you have concerns about any proposed changes, please contact our Data Privacy Officer before the changes take effect.

12 Contact Our DPO

For any privacy-related inquiries, data subject rights requests, or concerns about how playzon handles your personal information, please contact our designated Data Privacy Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week on the playzon platform.
• Operating Jurisdiction: Under PAGCOR license, Philippines.

When contacting us about a privacy matter, please provide your full name, registered email address, account username (if applicable), and a clear description of your request or concern. This helps us locate your records and respond accurately.